Delivery and Return Policy
90-days Goods Returns
You may return products sold by Brotechno Ltd no more than 30 days of receipt of your order (based on the delivery record), and upon pre-approval of Brotechno Ltd.
Non-returnable items
We’re sorry, but we DO NOT ACCEPT returns of certain products, including:
– Any product that is returned more than 90 days after receipt.
– Any product that has been opened or used (taken out of its plastic wrap or box).
– Any product that is not in its original condition, is damaged, or is missing parts.
– Any discount, clearance or sales product that Brotechno Ltd has already stated non-returnable.
– In the event of dispute, Brotechno Ltd ‘s decision shall be final and conclusive.
Return procedures
You can pack and send your return to us in just a few simple steps:
- Click Contact and select “Online order > Return & Exchange” from the enquiry type.
- Provide us with your Order Number. Indicate returned products and the reason for your return in the input box area.
- Pack the returned products along with our acknowledgement email securely in a box that we can expedite your request.
- Send the returning items by mail to the address we send to your email.
- All return shipping fee must be prepaid. We cannot accept COD returns.
Refund policy
Please note that before providing a refund for any returned product we will first verify its condition.
All Non-returnable items will neither receive refund nor return to you.
We regret that we do not refund original shipping and handling fees with the return. We can only refund the total value of products. And if your order was placed with a promotion code or free gift, you must return them together in order to have the refund. Otherwise, original price of the product will be deducted from the refund.
Undeliverable orders
Occasionally orders are returned to us as incorrect address, a PO Box and hotel address, failed delivery attempts, refuse to pay tax/ refuse to provide ID copy/ unable to make import declarations or parcel refused by recipient.
When the delivery agent returns an undeliverable package to us, we issue a refund by deducting the original shipping fee, handling fee and 15% of the value of products as re-stocking fee. (In Hong Kong, for the return of undeliverable, re-stocking fee of HK$25 will be deducted from your refund.)
We can re-ship orders that are returned to us as undeliverable or unclaimed. However, customers will be charged US$25 for resend shipping fee per parcel.
* Re-shipping fee is base
on the original shipping method used for your purchase.
Our Privacy Policy
You agree to our use of information about you as described in our privacy policy.
Termination
Brotechno Ltd may terminate or suspend your access to all or part of the site, without notice, for any conduct that Brotechno Ltd, in its sole discretion, believes is in violation of any applicable law or is harmful to Brotechno Ltd or a third party.
Notice
Brotechno Ltd may deliver notices to you by means of electronic mail, a general notice on brotechno.com or by post. You may give notice to Brotechno Ltd at any time by means of electronic mail to yang@brotechno.com
Modification of Terms
These Terms of Use (including the order terms contained in the other pages) may be modified from time to time. You should therefore read these Terms of Use and the order terms before you place any order.